A dedicated team of professionals committed to giving our clients the very best of our abilities, knowledge, and experience
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Christopher Thornberg is Director of the UC Riverside School of Business Center for Economic Forecasting and Development and an Adjunct Professor at the School. He is also the Founding Partner of Beacon Economics LLC.
An expert in economic and revenue forecasting, regional economics, economic policy, and labor and real estate markets, Dr. Thornberg has consulted for private industry, cities, counties, and public agencies in Los Angeles, San Francisco and the Bay Area, San Diego, the Inland Empire, Seattle, Orange County, Sacramento, Nevada, and other geographies across the nation. Dr. Thornberg became nationally known for forecasting the subprime mortgage market crash that began in 2007, and was one of the few economists on record to predict the global economic recession that followed.
In 2015, he was named to California State Treasurer John Chiang’s Council of Economic Advisors, the body that advises the Treasurer on emerging strengths and vulnerabilities within the state’s economy. From 2008 to 2012, he served as economic advisor to the California State Controller’s Office, and as Chair of then State Controller John Chiang’s Council of Economic Advisors.
Well known for his ability to capture and hold audiences, Dr. Thornberg has presented to hundreds of leading business, government, and nonprofit organizations across the globe including Chevron, The New Yorker, Colliers International, the California Chamber of Commerce, City National Bank, the California State Association of Counties, State Farm Insurance, the City of Los Angeles, the California and Nevada Credit Union League, and the National Steel and Shipbuilding Company, among many others. He has testified before the U.S. Congress House Committee on Financial Services on municipal debt issues, before the California State Assembly Committee on Revenue and Taxation regarding rule changes related to Proposition 13, and before the Los Angeles City Council about proposed changes to local minimum wage laws.
Dr. Thornberg is a panel member of the National Association of Business Economists’ quarterly “Outlook,” and a contributor to monthly economics polls published by Reuters. He also serves on the Boards of Directors of both the California Chamber of Commerce and the Los Angeles Area Chamber of Commerce, and is an Executive Member of the Central City Association (Los Angeles) and a member of the California Association for Local Economic Development.
Prior to launching Beacon Economics, Dr. Thornberg was a senior economist with UCLA’s Anderson Forecast. He previously taught in the MBA program at UCLA’s Anderson School, in the Rady School of Business at UC San Diego, and at Thammasat University in Bangkok, Thailand. He has also held a faculty position in the economics department at Clemson University.
A well-known media commentator, Dr. Thornberg has appeared on CNN and NPR and is regularly quoted in major national dailies including the Wall Street Journal and New York Times.
Originally from upstate New York, Dr. Thornberg holds a Ph.D in Business Economics from The Anderson School at UCLA, and a B.S. degree in Business Administration from the State University of New York at Buffalo.
Sherif Hanna is Deputy Director of the UC Riverside School of Business Center for Economic Forecasting and Development. Mr. Hanna has over 30 years of operations management experience and guides the long-term direction of the Center establishing short-term goals, objectives, and strategies to achieve that vision. He also oversees the Economic, Fiscal, and Social Impact Analysis service area, one of the Center’s core competencies. He creates strategic partnerships with key business and community institutions and organizations, working extensively with senior executives in state and local government and at Fortune 500 companies that span industries such as manufacturing, banking and finance, insurance, real estate, and global trade.
Mr. Hanna is responsible for continually improving and expanding research product lines and for overseeing client service, growth, administration, and the professional development of staff. He honed his managerial and strategic planning skills at both small and large companies and has particular expertise in workflow re-engineering, start-up management, and business development.
In addition to his role at the Center, Mr. Hanna is also the Managing Partner of Beacon Economics LLC. Formerly, he was Managing Director of the UCLA Anderson Forecast where he identified areas of underperformance and refined operations to ensure higher levels of productivity. Mr. Hanna also served as Senior Vice President of Consulting Sales and Strategic Alliances at The Advisory Company, and prior to that was Vice President of Technology Sales and Business Development for AnnuityScout where he was responsible for national sales and account management of groundbreaking B2B and B2C technology. Earlier in his career, he held executive positions at American General Corp.
Mr. Hanna holds a B.A. degree in Political Science from California State University, Northridge.
Adam J. Fowler is Director of Research at the UC Riverside School of Business Center for Economic Forecasting and Development. Mr. Fowler is responsible for overseeing the Center’s research staff and leading projects related to housing, land use, and real estate; sustainable growth and development; environmental economics and domestic energy; public opinion and attitudes; public policy analysis; and regional economics. His recent work portfolio includes co-authoring a high profile analysis of the film and digital media industry in Los Angeles, highlighting both the technological disruption occurring in the industry and the competitive value of diversity. Other recent work includes an analysis and critique of California’s regional housing goals for the public policy group Next 10, and a Labor Market Intelligence Report for San Bernardino County that identifies key trends in the region’s core industries. Mr. Fowler’s research interests include the intersection of behavioral economics and public policy. In addition to his role at the Center, he is also Director of Research at Beacon Economics LLC.
He formerly served as Research Manager and prior to joining the Center, was a member of the Fox Uncertainty Lab and the Consortium of Behavioral Scientists. He served as a teaching assistant in American Government, Public Opinion, and Introductory Game Theory at UCLA. Mr. Fowler also worked as a producer on a documentary film that was acquired by HBO. He has been interviewed by the New York Times and has appeared in statewide publications including the San Francisco Chronicle and Los Angeles Times. He is a member of the American Political Science Association, the American Association for Public Opinion Research, and the International Documentary Association.
Mr. Fowler holds an M.A. degree in Political Science from the J. William Fulbright College of Arts and Sciences at the University of Arkansas, Fayetteville and pursued a Ph.D. in Political Psychology from the University of California, Los Angeles.
Rick Smith is Senior Director of Business Development at the UC Riverside School of Business Center for Economic Forecasting and Development. He is responsible for growing the Center’s client base, and improving and expanding its business development strategies. Mr. Smith has over 20 years of sales, sales management, marketing, and financial industry experience with a concentration on the home mortgage industry, financial management, and equities trading.
In addition to his role at the Center, he is also Director of Business Development at Beacon Economics LLC. Formerly, he was a senior mortgage loan officer with Bank of America and a home mortgage consultant with Wells Fargo Home Mortgage, Builder Division where he received awards for outstanding sales. Throughout his career in the residential mortgage industry, he has worked in sales and sales management at First Nationwide Bank and Home Savings of America. A Certified Financial Manager (CFM), Mr. Smith was also a financial consultant at Merrill Lynch. He holds a Series 7 Securities License and a California Real Estate Sales License.
Mr. Smith holds a B.A. degree in Economics from the University of California, San Diego.
Victoria Pike Bond is Director of Marketing & Communications the UC Riverside School of Business Center for Economic Forecasting and Development. She is responsible for internal and external communications at including public and media relations, product marketing, and website development and management. Ms. Bond is a specialist in the fields of strategic communications and public affairs and has worked with members of the state, national, and international media managing crisis communications and conducting targeted outreach. She served as a press spokesperson for the California State Department of Transportation (Caltrans) and is an accomplished writer of communications pieces including press releases, newsletters, op-eds, marketing materials, proposals, and website content.
In addition to her role at the Center, she is also Director of Marketing & Communications at Beacon Economics LLC. Formerly, Ms. Bond managed media relations at the Public Policy Institute of California (PPIC) where she was responsible for all aspects of the institute’s media operation. Prior to that, she was a communications associate for environmental and communication management firm Circlepoint, working on the communication components of major public projects including the San Francisco Bay Bridge retrofit, the 680/24 Interchange reconstruction in Walnut Creek, and the merger of the Union Pacific and Southern Pacific Railroads.
Ms. Bond holds a B.A. degree in Political Science from the University of Minnesota.
Uday Ram is Manager of Sustainable Growth and Development research at the UC Riverside School of Business Center for Economic Forecasting and Development. Mr. Ram leads the Center’s SGD work and is responsible for developing client relationships, partnerships, and product lines. He manages projects related to industry sector analysis, economic development, workforce development, entrepreneurship, and broader strategic planning. In addtion to his role at the Center, Mr. Ram is also the Sustainable Growth and Development Manager at Beacon Economics, LLC.
Mr. Ram comes to the Center with 20 years of experience in the private, public, and nonprofit sectors. He most recently served as a Resilience Fellow in the Office of Los Angeles Mayor Eric Garcetti where he worked on projects promoting economic security, building community resilience, and developing institutional partnerships. Previously, he served as the Dean’s Innovation Fellow at UCLA’s urban planning department, an advisor to the Abu Dhabi Urban Planning Council, and a research associate at the Council on Foreign Relations.
Mr. Ram holds a Master of Urban and Regional Planning from UCLA’s Luskin School of Public Affairs, an M.A. degree from Georgetown University’s School of Foreign Service, and a B.A. degree in Economics from Cornell University.
Taner Osman is Manager of Regional and Sub-Regional Analysis at the UC Riverside School of Business Center for Economic Forecasting and Development. Dr. Osman plays a leading role in many of the Center’s principal research projects, which currently include developing labor market analyses and industry profiles for a variety of regional economies. He is also a postdoctoral researcher at the Lewis Center for Regional Policy Studies and an instructor in the Department of Urban Planning at the University of California, Los Angeles.
His research focuses on how local economic development and land use policies affect the performance of industries and regional economies. He also specializes in the impact of high-technology industries on local economies. In addition to his role at the Center, he is also Research Manager at Beacon Economics LLC.
Dr. Osman co-authored the book “The Rise and Fall of Urban Economies,” a comparative study of the Bay Area and Los Angeles economies published by Stanford University Press. He also publishes scholarly work in the areas of economic development, regional economics and land use planning.
Dr. Osman holds a Ph.D. in Urban Planning from the University of California, Los Angeles with a specialization in regional and international development.
Mike Dozier is Director of Business Development for the Northern California region at the UC Riverside School of Business Center for Economic Forecasting and Development. Mr. Dozier is responsible for expanding the Center’s client base in the northern part of the state and for contributing to and improving its business development strategies. A leader with over 30 years of executive level administrative experience, Mr. Dozier has a comprehensive understanding of public funding, university collaboration, economic and workforce development, fiscal and economic impact analysis, and strategic planning.
Mr. Dozier owns and operates his own consulting firm and previously served as the Executive Director of the Office of Community and Economic Development (OCED) at Fresno State. Under Mr. Dozier’s leadership, OCED established and administered the San Joaquin Rural Development Center, San Joaquin Valley Broadband Consortium, the Community and Regional Planning Center, Fresno State Small Business Development Center (SBDC), and the San Joaquin Valley Regional Industry Cluster Initiative. OCED also authored and was the Principal Investigator (PI) for the federally designated ‘Investing in Manufacturing Communities Partnership’ (IMCP) called AgPLUS. OCED partners with the California Association for Local Economic Development and the International Economic Development Council to conduct the annual Introduction to the Economic Development Certificate course.
Mr. Dozier also served as the Lead Executive of the California Partnership for the San Joaquin Valley from 2009 to 2017. The Partnership is an 8 county regional collaborative established by Governor Schwarzenegger in 2005 to address issues affecting the Valley in 10 areas of focus: Economic Development, Workforce Development/Higher Education, Housing, PreK-12 Education, Broadband, Health and Wellness, Air Quality, Energy, Water Quality/Supply, and Sustainable Communities. The 45-member Board is made up of 8 private sector leaders and 8 elected officials representing the 8 counties of the San Joaquin Valley. The Partnership provides a unique and on-going relationship between local and regional leaders and the State of California.
Formerly, Mr. Dozier was Director of Community and Economic Development for the City of Clovis. He is also a past Vice President of the California Association of Local Economic Development, and past-president of the University Economic Development Association (UEDA). He currently serves on the UC Merced Small Business Development Center Advisory Committee.
Mr. Dozier holds a B.A. degree in Political Science and Public Administration from California State University Stanislaus.
Brian Vanderplas is a Senior Research Associate at the UC Riverside School of Business Center for Economic Forecasting and Development.. Mr. Vanderplas plays a leading role in many of the Center’s principal research projects with deep specialization in Economic, Fiscal, and Social Impact Analysis, Regional and Sub-Regional Analysis and EB-5 Economic Analysis. Within these areas, he focuses heavily on labor and employment, demographic, and real estate market analysis. In addition to his role at the Center, he is also a Senior Research Associate at Beacon Economics, LLC.
Mr. Vanderplas’s current and recent work portfolio include assessing the economic impacts and contributions made by universities including the University of Southern California, UCLA, and California State University Long Beach. He has also played leading roles in high profile economic impact analyses for the Los Angeles 2024 Olympic Committee, Delta Air Lines, the Electric Daisy Carnival, and Otis College of Art and Design. Applying his expertise in regional economics, he has produced economic and demographic assessments of each city council district in Los Angeles for the Los Angeles Area Chamber of Commerce, and in Anaheim for the City of Anaheim. He leads the Center’s monthly analysis of California’s employment numbers, a report widely used by statewide media, local governments, and private businesses.
Mr. Vanderplas is also responsible for building and maintaining a wide variety of complex databases that support the Center’s statewide and national economic forecasts, public policy studies, and other projects. In addition to preparing, cleaning, and seasonally adjusting data, he is deeply experienced in a wide array of economic and econometric software programs including STATA, EViews, and SPSS. Mr. Vanderplas’s academic focus includes transportation economics and international trade and development.
Prior to joining the Center, Mr. Vanderplas conducted graduate level research on the educational attainment level of migrant populations and on fuel consumption as it relates to population density. He holds M.A and B.A. degrees in Economics from California State University, Long Beach.
Hoyu Chong is a Senior Research Associate at the UC Riverside Center for Economic Forecasting and Development. Ms. Chong leads research in the areas of sustainable growth and development and housing and land use. She works heavily with geographic information system (GIS) software and U.S. Census data in support of economic and policy analysis related to energy, the environment, housing, land use, and transportation. She was recently accepted as a fellow into the Leadership Southern California Class of 2019-20, an esteemed program run in partnership with the Los Angeles Area Chamber of Commerce.
Ms. Chong’s current and recent work portfolio includes leading research on a green innovation index for California that compares the state’s key environmental indicators, such as clean technology and renewable energy, with those of the U.S. and world. She has also recently led analyses on the state of housing production in California, on trends over time in housing, migration, and employment in the state, on the adoption, costs, and use of zero-emission vehicles in California, and on how transportation infrastructure funding in the state compares to other locations. In her focus on affordability, she has analyzed the effect rent control ordinances in California have on mobile home parks.
Ms. Chong’s Southern California work portfolio includes conducting a review of the financial feasibility of a major mixed-use development project in downtown Santa Monica, analyzing and quantifying future housing needs through 2040 for the City of Long Beach, and examining the economic effects of an affordable housing ballot measure in Los Angeles.
In addition to her role at the Center, Ms. Chong is a Practice Lead in the area of Sustainable Growth and Development at Beacon Economics LLC. Prior to joining the Center, she was a Research Intern at the Federal Reserve Board in Washington, DC.
Ms. Chong holds an M.A. degree in Economics from the University of Southern California and a B.A. degree in Business Economics from UCLA with minors in Accounting and Spanish.
Mazen Bou Zeineddine is a Senior Research Associate at the UCR School of Business Center for Economic Forecasting and Development. Mr. Bou Zeineddine is responsible for supporting a diverse range of the Center’s principal projects and initiatives with a special focus on regional economic analysis. In addition to his role at the Center, he is also a Practice Lead in the area of Economic, Fiscal, and Social Impact Analysis at Beacon Economics LLC.
His recent work portfolio includes a high profile analysis of the creative economy in Los Angeles County and California, a regional demographic forecast for the San Diego Association of Governments, and a forward looking analysis of the healthcare workforce in Los Angeles County.
Mr. Bou Zeineddine also regularly co-authors regional outlooks for California’s major urban economies, has produced a regional intelligence report examining local economic trends for the City of San Jose, provided key research support for an in-depth analysis of the tech sector in Santa Cruz County, and assisted with an assessment of future housing needs in the City of Long Beach. His academic interests include econometric analysis and his graduate program focused heavily on the study of statistics and mathematics, including linear algebra.
Prior to joining the Center, Mr. Bou Zeineddine worked in the Trade and Finance Department of the Al Ahli Bank of Kuwait where he managed client accounts and ensured legal documentation requirements were met. He was also a business analyst for Autokal Inc. where he conducted market research, developed marketing strategies, and tracked website data.
Mr. Bou Zeineddine holds an M.A. degree in Economics from the University of Southern California and a B.A. degree in Economics from the State University of New York at Oswego.
Ryan Martinez is a Research Associate in the area of Economic Forecasting at the UCR School of Business Center for Economic Forecasting and Development. Mr. Martinez is responsible for supporting a diverse range of the Center’s projects and initiatives with an emphasis on regional economic analysis and forecasting. In addition to his role at the Center, he is also an Economic Forecasting Research Associate at Beacon Economics LLC. His recent work portfolio includes co-authoring regional outlooks for California’s major metro economies, drafting a regional intelligence report for the City of Ontario, and supporting the creation of a regional economic forecast model for the San Diego Association of Governments. His academic and research interests include mathematical statistics, comparative economic systems, and monetary economics. Mr. Martinez plans to further his academic training in integer programming and dynamical systems theory. During his academic career, he developed reports and presentations on subjects ranging from the tiger economies of East Asia to the employment outlook for recent psychology graduates.
Mr. Martinez holds a Bachelor’s degree with a dual major in Economics (B.A.) and Statistics (B.S.) from California State University, East Bay and an A.A. degree in Liberal Arts from San Jose City College.
John Macke is a Research Associate in the area of Regional and Sub-Regional Analysis at the UC Riverside School of Business Center for Economic Forecasting and Development. Mr. Macke is responsible for supporting a diverse range of the Center’s projects with a focus on housing, land use and real estate, and regional and sub-regional analysis. In addition to his role at the Center, Mr. Macke is also a Research Associate at Beacon Economics LLC. His recent work portfolio includes drafting a residential real estate market analysis for a major regional report to be published by the Central City Association of Los Angeles and leading an analysis of the apartment rental markets in Northern and Southern California for the California Apartment Association.
Mr. Macke has wide-ranging academic and professional experience in both quantitative and qualitative research methods including developing econometric models and performing statistical and financial analysis. He has utilized R statistical programming language to develop a model for forecasting inflation and used Bayesian model averaging to create a model for forecasting recessions. His academic interests include micro and macroeconomic theory, statistical methods, applied econometrics and forecasting, and data science.
Prior to joining the Center, Mr. Macke was a research assistant at Solutionomics where his work included analyzing the effects of immigration on non-immigrant wages and identifying a number of primary assumptions that are responsible for the varied conclusions researchers have drawn on this topic. He was also an economics and mathematics tutor, training students from diverse educational backgrounds in the application of economic and mathematical theory.
Mr. Macke holds an M.A. degree in Applied Economics from the University of California Los Angeles and a B.A. degree in Economics from California State University Northridge
Alissa Dubetz is a Research Associate in the area of Economic, Fiscal, and Social Impact Analysis at the UC Riverside Center for Economic Forecasting and Development. Ms. Dubetz is responsible for supporting a diverse range of the Center’s projects with a focus on examining economic and other impacts generated by institutions, events, and policies. In addition to her role at the Center, she is also a Research Associate at Beacon Economics LLC. Her current work portfolio includes examining the economic impacts of a major music festival for promoter and venue operator, Live Nation, and analyzing the impacts that the University of California system has on the state and local communities.
Ms. Dubetz has deep academic and professional experience in both quantitative and qualitative research methods including using statistical programming platforms such as STATA and SAS. She has published articles related to the fuel oil markets in Jordan and Turkey, and has conducted and presented research related to the resettlement of Syrian refugees. Her academic interests include international and domestic economic development, statistical methods, and macroeconomic theory.
Prior to joining the Center, Ms. Dubetz held key roles in litigation consulting and market research with an emphasis on data collection and analysis. She was a research assistant at Resolution Economics where she played an integral role in providing support for a number of employment dispute cases, and before that, was a market analyst at Axelrod Energy Projects where she tracked and researched developments in the global fuel oil market. She has also served as an international economic development assistant and has volunteered with Human Rights Watch.
Ms. Dubetz holds an M.A. degree in Economics from the University of Southern California and a B.A. degree in Economics and Middle East Studies (double major) from Fordham University, College at Rose Hill.
James McKeever is a Research Associate specializing in Regional and Sub-Regional Analysis at the UC Riverside School of Business Center for Economic Forecasting and Development. Mr. McKeever is responsible for supporting a wide range of the Center’s projects and initiatives. He has extensive experience as a mixed-methods researcher and has used econometric modelling, geographic information systems, and social network analysis in his previous work.
He has been published in academic journals and has presented his research at global economic geography and innovation conferences. His main academic interests include regional and industrial transformation, statistical methods, digital sociology, and sustainability studies. In addition to his role at the Center, he is also a Research Associate at Beacon Economics LLC.
Prior to joining the Center, Mr. McKeever worked on multiple global research projects. He was a researcher at Lund University School of Economics and Management where he explored both the industrial and regional transformation of creative industries in Sweden, Norway, India, and China. This research mapped technology firms’ development and growth based on cultural, regional, legal, and institutional contexts from a global perspective. The project also explored the knowledge networks and globalization processes of small and medium-sized enterprises.
Prior to that, Mr. McKeever worked as a visiting researcher on a European Union funded project (MAKERS) at the Regional Union of Chambers of Commerce of Venice. This project primarily addressed the role of sustaining the competitiveness of EU manufacturing sectors and the emergence of industry 4.0 in Europe. Mr. McKeever’s role in the project explored the digitalization of globalization processes, the evolution of technology business clusters, and role of global and regional knowledge networks, and how they facilitate manufacturing upgrading in the new media industry of Southern Sweden.
Mr. McKeever holds an MSc. in Innovation and Spatial Dynamics from Lund University School of Economics and Management, and a B.A. degree with Honors in Finance from the National College of Ireland.
Danielle Tremeear is Executive Assistant at the UC Riverside School of Business Center for Economic Forecasting and Development. Ms. Tremeear has extensive expertise creating more efficient and functional work environments through the management of office operations and administration of client service processes. In her role at the Center, she is responsible for supporting multiple executives, overseeing special projects, managing and streamlining office and accounting procedures, planning and executing events and conferences, and acting as a liaison between staff, vendors, and clients.
In addition to her role at the Center, she is also Executive Assistant at Beacon Economics LLC. Formerly, she was an executive assistant at a large law firm in Southern California, and before that worked in additional office management capacities and in retail sales. Ms. Tremeear attended The Art Institute with a focus on Fashion Marketing and Management.
Lachlan Roach is a Public Policy Proposal Specialist at the UC Riverside School of Business Center for Economic Forecasting and Development. Mr. Roach is responsible for managing the Center’s proposal processes, which includes playing a key role in creating and facilitating business development strategies for a variety of client segments and product offerings. He has professional expertise in managing marketing and business development programs, as well as extensive experience building strategic partnerships and establishing strong collaborative relationships with internal and external stakeholders. In addition to his role at the Center, he is also a Public Policy Proposal Specialist at Beacon Economics LLC.
Prior to joining the Center, Mr. Roach was a Public Diplomacy Manager at the Australian Consulate-General in Los Angeles where he developed, implemented, and performance managed the Consulate-General’s public diplomacy and marketing programs. Prior to that, he served as an Economic Diplomacy Officer for the Consulate-General and his duties included conducting economic policy research related to priority business and trade sectors. Earlier in his career, he was as an International Policy Officer for the Australian Department of Defence.
Mr. Roach holds a Bachelor of International Studies from the University of New South Wales in Sydney, Australia. As part of his academic training, he also completed an International Study Exchange at the ESSEC Business School in Paris, France.
Jessica Hernandez is Marketing Coordinator at the UC Riverside School of Business Center for Economic Forecasting and Development. Ms. Hernandez has a professional background in both front and back office management including administering customer service procedures, accounting and human resources processes, data entry, and overall office operations. In her role at the Center, she is responsible for supporting a wide variety of marketing initiatives and administrative funcions including managing marketing databases, designing products and promotional materials using software such as Illustrator and Photoshop, and assisting with e-marketing and social media campaigns. She also helps with scheduling, interfaces with vendors, and assists with events and conferences. Prior to joining the Center, she was a leasing agent and customer service representative for a large storage facility and before that oversaw administrative functions for a painting contractor and a construction company. Ms. Hernandez is fluent in Spanish and is currently pursuing a Bachelor’s Degree at California State University, Northridge.
Rachel Amick is Administrative Associate/Project Coordinator at the UC Riverside School of Business Center for Economic Forecasting and Development. Ms. Amick supports all aspects of the Center’s administrative and human resources functions and manages of a wide variety of project related duties. In her role at the Center she is responsible for assisting with filing systems, billing and contracts, scheduling and calendar maintenance, events, recruiting and staff benefits, and project management. Ms. Amick has extensive experience working in administrative, customer service, and executive assistant capacities. Prior to joining the Center, she was an executive assistant and office manager at a large medical office and before that worked as a customer service representative at JNR, a company focused on improving human performance in the workplace. Ms. Amick holds an Associate Degree in General Studies from Fullerton College.